Job Details
Diagnose and resolve hardware, software, and communication issues reported by customers. Provide timely technical support via email, phone, chat, or remote tools (e.g., TeamViewer/Anydesk…..etc). Document solutions in the knowledge base and update troubleshooting guides. Escalate complex issues to development/engineering teams and track resolutions. Train customers on product features and best practices. Monitor system performance and proactively address potential issues. Collaborate with cross-functional teams to improve product usability and customer satisfaction.
Company Details
- Company Name: ITOA Solutions Sdn Bhd
- Registration No.:
- Address: 49-3, Jalan PJS 1/50, Taman Petaling Utama
- Postcode: 46150, Petaling Jaya
- State: Selangor
- Tel: 01167418626
- Fax:
- Email: [email protected]
- Web Site: https://itoasolutions.com.my
- Contact Person: YH Yap
Requirements
- Position Level: Junior Executive
- Specialization: Technician
- Industry Type: Telecommunication
- Vacancies: 2
- Closing Date: 2026-03-31
How to apply
Email [email protected] directly or call 01167418626 to apply for this job. Announce to them where you saw this posting.