Job Details
• Conduct proactive outreach and check-ins based on usage data to drive platform adoption and ensure customer success. • Monitor customer usage and engagement metrics to identify at-risk accounts and implement targeted retention strategies. • Take ownership of customer escalations and coordinate with internal teams (Support & Developers) to ensure timely and effective issue resolution. • Collect, analyse, and translate customer feedback into actionable insights to enhance products and services. Qualifications • Candidate must possess at least a Diploma or Degree in any related field. • Minimum 2 years of proven experience in a Customer Success, Customer Experience, or Account Management role, preferably in a SaaS environment. • Fluency (verbal and written) in both Cantonese & English to effectively support our Hong Kong market. • Exceptional empathy and communication skills, with a focus on maintaining composure and a solution-oriented approa
Company Details
- Company Name: Info-Tech System Integrators
- Registration No.:
- Address: 23A-05, Menara Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral,
- Postcode: 50470, Kuala Lumpur
- State: Wilayah Persekutuan
- Tel: 01116879100
- Fax:
- Email: [email protected]
- Web Site: https://www.info-tech.com.my/
- Contact Person: Vaishnavi
Requirements
- Position Level: Junior Executive
- Specialization: IT - Software
- Industry Type: Maintenance & Servicing Industry
- Vacancies: 1
- Closing Date: 2025-12-31
How to apply
Email [email protected] directly or call 01116879100 to apply for this job. Announce to them where you saw this posting.